Privacy Policy

1. Introduction

At Phonecell, Frome, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store or use our services.

2. Information We Collect

We may collect and process the following data:

  • Personal details: Name, phone number, email address, and postal address when you make a purchase or request a repair.

  • Device information: If you bring in a phone, laptop, tablet, or console for repair, we may log device details to ensure proper servicing.

  • Payment details: Payment information is processed securely through third-party providers; we do not store credit/debit card details.

  • Website usage data: When you visit our website, we may collect analytics data such as your IP address, browser type, and browsing patterns.

3. How We Use Your Information

We use your information to:

  • Provide and manage our repair services and sales.

  • Contact you regarding your repair status, orders, or customer inquiries.

  • Improve our customer service and website experience.

  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell or share your personal data with third parties except:

  • When required to process payments (via secure payment providers).

  • When working with trusted third-party service providers for necessary operations (e.g., warranty claims).

  • If required by law enforcement or regulatory authorities.

5. Data Security

We take appropriate measures to protect your data from unauthorised access, alteration, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request a copy of your personal data.

  • Ask us to correct or delete your information.

  • Withdraw consent for marketing communications at any time.

7. Cookies & Website Tracking

Our website may use cookies to enhance user experience and collect visitor analytics. You can adjust your browser settings to disable cookies if preferred.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📍 Phonecell, Frome
📞 07522 673009