Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of our repair services, phone and accessory sales, and website. By using our services, you agree to these terms.

2. Services & Repairs

• Repairs are carried out using high-quality parts, and we strive to complete all repairs promptly.

• Water-damaged devices are repaired at the customer’s own risk, as success rates vary.

• While we take care during repairs, we are not liable for pre-existing faults or hidden internal damage.

3. Warranty

• We provide a 3-month warranty on most phone repairs (excluding accidental damage, further liquid damage, or customer misuse).

• Warranty covers the repaired component only (e.g., a replaced screen, not the entire phone).

• Software issues, third-party repairs, and further damage will void the warranty.

4. Payments & Pricing

• All prices are inclusive of VAT unless stated otherwise.

• Payment must be made in full before collecting repaired devices or purchased items.

• We accept cash, card, and other approved payment methods.

5. Returns & Refunds

• New & used phones/accessories can be returned within 14 days, provided they are in original condition and packaging.

• Refunds or replacements are at our discretion and do not cover accidental or user-inflicted damage.

• Repairs are non-refundable, but faulty workmanship is covered under our repair warranty.

6. Liability

• We are not responsible for data loss during repairs; customers should back up their devices before servicing.

• We are not liable for further issues arising after a repair if unrelated to the service provided.

• Customers agree to leave devices at their own risk when booking repairs.

7. Website Use & Content

• Content on our website is for informational purposes only and may be subject to change.

• Any unauthorized reproduction or use of our website materials is prohibited.

8. Contact Information

For any concerns or inquiries about our terms, please contact:
📍 Phonecell, Frome
📞 07522 673009